FAQ's

What facilities do you ship to?

We ship to all New York State Medium and Maximum Security Correctional Facilities that accept care packages.  We do not ship to Shock facilities, Drug Rehabilitation facilities or Adolescent Offender facilities.  You can view a list of New York State Correctional Facilities here. We also ship to County Facilities that accept packages by mail.

 

How do I know which items are accepted at the facility I am sending a package?

We cannot guarantee all items will be accepted at all facilities, as each Officer can deny any item at his/her discretion, even if it is listed in the Directives as an approved item.  Please review the New York State Corrections and Community Services Directive 4911 for a complete listing of accepted items.  Also verify with the Offender and the facility Officers regarding any items you may have questions about.  

 

How long does it take for a package to arrive?

Most orders are processed within 3 business days, shipped via USPS Priority Mail service and arrive at the facility in 1 week or less.  Packages may be delayed for several reasons including but not limited to, weather related delays, high volume or an incomplete mailing address. Please allow up to 10 business days for a package to be received. We have no control over how long it takes for the facility to distribute the package to the Offender.  

 

Will I receive a tracking number?

Tracking information is sent to the email address provided during checkout.  Please verify the email address entered prior to placing your order for accuracy.  Sometimes emails are redirected to your spam/junk mailbox in error, we recommend checking there for any email updates you may have missed. If you created an account you can log in and see the tracking information for your order(s). 

 

Does your personal care products contain alcohol?

All of our personal care items are alcohol free.

 

Are the personal care items labeled?

All personal care items are labeled with a listing of ingredients.

 

Are your personal care items commercially/hermetically sealed?

All of our personal care items are tamper proof and hermetically sealed/wrapped in plastic.

 

Do the clothing items contain a label?

All clothing items are labeled with the material content, either by tag, label or imprint.